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Rental Terms & Conditions
Booking Procedure
We strive to respond to all inquiries within 24 hours (on
business days). Our office hours are Mon – Fri: 8:30 a.m. to
5:00 p.m. local time. Office is closed on weekends and local
holidays. We will check if requested vacation rental is
available and send you quotation with total price including tax
and applicable fees. If you decide to book the vacation rental,
we will send you your reservation code, which you must fill out
on our reservation page on our website with all necessary
details (personal information, travel information, and payment
information) to confirm your reservation. We require complete
address and phone number for all bookings. Reservations however
are only confirmed once deposit has been received.
The agreement will be between INTAC and tenant, of whose name is
stated on the rental agreement. This person is responsible for
all payments, terms and conditions as stipulated in the rental
agreement.
Payment procedure and conditions
A 50% deposit is due to secure reservation. Final balance is due
six weeks prior to arrival date. Once we receive your deposit we
will issue a confirmation and send that to you by e-mail (fax or
mail is also possible). Voucher will be send upon receipt of
full payment. On this voucher you will find confirmed arrival
and departure dates, number of guests, address and phone number
of reserved accommodation, reservation number, and any other
special notes regarding your reservation.
In the event payment is not received within stipulated payment
term, a notice will be issued by INTAC and sent to you as
reminder for payment. Reservation will be considered cancelled
if payment is not received within 5 business days of notice. For
reservations that arise within 6 weeks of arrival date, full
payment is due upon reservation to secure reservation.
Rates and Additional Costs
Rates can be changed without prior notice. Rates are in US
dollar unless a EURO rate is also specified. Payments must
correspond to the total mentioned on the reservation form in the
specified currency.
For daily currency conversion see the website of our local bank
on
http://www.mcb-bank.com/index_rates.html (see “Buying
Rate” column).
Rental rates are subject to tax (5% turnover tax / 7% tourist
tax), service fee (if applicable), plus a reservation fee of US$
15.00 per reservation.
Insurance
Tenants are responsible for their own travel and cancellation
insurance. Insurance can be purchased on the Internet at for
instance
Travel Guard,
your local insurance company, or a travel agency.
Capacity of villas
The total number of persons allowed in the accommodation at any
one time is restricted to the number of persons scheduled and
paid for, as described on the reservation agreement and voucher.
Should a group misrepresent themselves, they will be required to
pay for the excess persons immediately, or shall vacate the
villa without refund immediately.
House rules
Guests must follow the house rules of the rented accommodation.
These rules will be either present in the rented accommodation
or available at the front office. In the event guests do not
respect these house rules or instructions from a member of the
property staff, then INTAC or the property owner/manager can
have guests evacuate the rented accommodation without any form
or restitution.
In the event that maintenance or reparation is necessary either in or
around the rented accommodation or its facilities, guests are to
cooperate and give access to the accommodation in order for the
necessary work to be carried out, without any right for
restitution.
Changes to reservation
INTAC cannot guarantee nor can be obligated to accept changes
once tenant has signed the reservation agreement. INTAC can
however evaluate if the requested change is possible. In the
event change is honored, then INTAC can apply a reservation
adjustment fee of US$ 35.00.
Cancellations
Tenant can cancel reservation at any time or change the name of
the tenant on reservation agreement. This however is only
possible when done in writing during regular office hours.
Cancellations received up to 45 days prior to arrival date will
be charged 50% of total reservation (forfeit deposit received)
unless otherwise specified.
Cancellations received less than 45 days prior to arrival date
will be charged 100% of total reservation (forfeit full payment
of reservation). In some cases, vacation rental owners may be
persuaded to allow you to rebook at a later date at just a
re-booking fee. However this cannot be guaranteed.
No-shows, late arrivals, change in number of persons, and early
departures are non-refundable. For peace of mind, INTAC
recommends a Cancellation and Premature Return Insurance.
Responsibility of INTAC
INTAC is responsible for accurate description of rental
properties. However INTAC is not responsible for inadvertent
omissions, nor for changes that have not been reported to our
company by property owner/manager after description has been
made and approved by property owner/manager.
INTAC reserves the right to substitute comparable or better
accommodations without liability, should the accommodation
reserved be sold, be out of order or be deemed substandard by
INTAC for any reason. INTAC shall offer tenant within 48 hours a
comparable or better accommodation. If comparable accommodations
are not available, tenant will receive a complete refund of all
payments made for the original accommodation.
If tenant does not agree with the offered alternative, then
tenant must notify INTAC within 2 days that tenant wishes to
cancel the reservation. The agreement will then be cancelled.
Tenant will then receive full refund of payments that have
already been made.
Liability
INTAC is acting as agent for accommodations, and assumes no
liability for property loss or damages, nor liability for
injury, accidents, delay, or irregularities to the rental
accommodation. Guests are responsible for the vacation rentals
during occupancy. It is recommended that each guest obtain
insurance for the protection of persons and property and for
personal liability, while traveling to and from and occupying
the accommodations.
INTAC cannot be
held responsible if accommodation does not meet your
expectations. INTAC can also not be held responsible for
problems and interference in services that are executed by third
parties.
Liability exclusion
INTAC is not liable for changes to things that are not related
to the rented accommodation, such as changes to facilities of
nearby hotels, shops or stores, water en electricity supply,
local tariffs and taxes, road- and building constructions, etc.
In the event of cancellation due to “fors majeur”
such as acts of war, strikes, natural disasters, irregular
weather situations, fire, overflows, or death of owner, etc.,
the rental agreement can be dissolved by INTAC without any
obligation of damage payment or restitution. INTAC will inform
tenant within 14 days after having been informed of this
situation. INTAC can cancel the reservation immediately.
Responsibility of tenant
Tenant is responsible for the rented accommodation and its
inventory during rental term and will be held responsible for
damages and/or items that are removed from property by tenant or
its fellow houseguests’ during rental term. Tenant is
responsible to report damages or missing items immediately and
will be held responsible for payment of such damage or
substitution before on upon departure date. If credit card is
used for payment of damage or substitution, then an
administration fee of 5% will be added to total due.
Upon check-in a damage deposit either in cash or credit card
registration will be taken collected from tenant. Upon departure
this deposit will be fully refunded unless there are costs of
damages, replacements and open balances that must be deducted
from this deposit.
Tenants are responsible to leave the rented accommodation clean
and in good state. Extra cleaning fee can be charged to tenant
if the house is not returned in an acceptable manner.
Maintenance
Property owners/managers shall make every effort to keep all
accommodations and their inventories in good working order. In
case of a maintenance problem, they will strive to repair the
problem as soon as possible after being notified. However, no
refund or rate adjustment shall be made for unforeseen
mechanical failures such as the supply of electricity, telephone
service, water, pool filtration systems, hot tubs, air
conditioning, television or cable service, appliances, etc. It
is guest’s obligation to report any problems or damage
IMMEDIATELY. A phone number will be provided to you where you
should call for maintenance matters during your stay. Or you can
call INTAC at 736-2030 (during office hours) or 562-4969 (after
office hours) to report technical problems. Early checkout
without informing property owner/manager or INTAC, or not
immediate reporting of problem as stipulated in this clause,
will automatically absolve INTAC of any responsibility of
acceptance of maintenance problem and any form of refund.
Quiet enjoyment and parties
We rent to family groups and responsible adults only; absolutely
NO house parties or functions such as weddings are allowed
without advance WRITTEN permission from INTAC. If approved by
property owner then we would be pleased to assist you with your
arrangement. Guests shall be sufficiently quiet and peaceful, so
as not to disturb other residents of the neighborhood.
Rental agreement is subject to the laws of the Netherlands
Antilles, whereby the competent court is The Court in First
Insurance (Gerecht in Eerste Aanleg) at Curacao, Netherlands
Antilles.
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